Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Putting things right

Our aim is to provide the very best care and treatment and it is important that we welcome comments and learn from people's experiences. Sometimes things might not go as well as expected and, when that happens, we need to look at what went wrong so that we can improve our services.

If you have a cocern about the service you have recieved from the doctors or staff working at this practice, please let us know.

We hope that most problems can be sorted our easily and quickly, often at the time they arise and with the person concerned. If your concerns cannot be sorted out in the this way, please let us know as soon as possible. You can take up to 12 months tolet us know. If a longer time has passed and there are good reasons for a delay, please tell us anyway, as we may still be able to deal with your concern.

You can raise your concern with the practice manager

  • by speaking to him / her in person
  • by phine on 02920 842767
  • by email - 
  • or by letter to Radyr Medical Centre, Rectory Close, Radyr, Cardiff, CF15 8EW

If you wish to speak with someone independant of the Practice or if you would like support with processing your concerns yu may wish to speach with 

Cardiff and Vale Community Health Council

Telephone number 02920 377407

Alternatively, if you would prefer to speak to someone outside of the practice please contact

Cardiff and Vale University Health Board Concerns Team

Telephone number 02920 744095 or 02920 743301