Self-Help & Self-Care First
If you have a medical problem which is new, then the first thing to do is consider self-care and self-help.
There is plenty of advice available on our Website and you can download our App which contains a huge amount of NHS resources.
You should also think about seeing your local community pharmacist under the common ailment scheme who can treat a number of conditions and provide a Free NHS Prescription
There are many places to seek medical advice if you are unwell. It is sometimes difficult to decide which service you need.
Helping you to decide which service you need
Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used.
Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most.
We aim to offer a range of appointment types to suit individual needs and schedules. These include face to face consultations, consultations over the phone or e-Consults to communicate directly with the Practice medical team. We strive to ensure you communicate with the most appropriate member of our Practice medical team, which includes doctors, Practice Nurses, Health Care Assistant, Cluster Pharmacist, physiotherapists and mental health support workers.
Routine / Emergency Appointments
Routine appointments are currently offered as pre-bookable telephone appoinments. Routine appointments are available to book one week in advance for routine matters.
Under normal circumstances you can book routine appointments by telephone, calling into surgery, or online by registering for a MHOL (my health online account).
You can find out more about registering for an online account here.
Download the MHOL account request form here.
Emergency - These are same day appointments with the duty GP or appropriately-trained nurse for matters which cannot wait until the next available routine appointment.
If you require an emergency appointment, please try to telephone the surgery before 10.30am to ensure you're seen that morning.
You will be given an approximate appointment time. Due to their nature, emergency surgeries are unpredictable, and there may be a wait to be seen. We will always see you if you are concerned.
Please be aware that the clinician will only be able to deal with your emergency issue in this review.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please note that Radyr Medical Centre is a training practice for both GP Trainees (GP Registrars) and Medical Students.
On occasions you may be asked whether you mind a medical student observing your consultation. If you would rather this didn’t happen, please do not hesitate so say.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.