If you have a medical problem which is new, then the first thing to do is consider self-care and self-help.

There is plenty of advice available on our Website and you can download our App which contains a huge amount of NHS resources.

You should also think about seeing your local community pharmacist under the common ailment scheme who can treat a number of conditions and provide a Free NHS Prescription

There are many places to seek medical advice if you are unwell.  It is sometimes difficult to decide which service you need.

Helping you to decide which service you need

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used.

Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most.

NHS 111 Wales

Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week following the successful rollout of the 111 helpline

We aim to offer a range of appointment types to suit individual needs and schedules. These include face to face consultations, consultations over the phone or e-Consults to communicate directly with the Practice medical team. We strive to ensure you communicate with the most appropriate member of our Practice medical team, which includes doctors, Practice Nurses, Health Care Assistant, Cluster Pharmacist, physiotherapists and mental health support workers.

PLEASE NOTE – The practice is OPEN and we are now beginning to resume some of our services as we slowly come out of this pandemic.

During the current COVID 19 pandemic, the way in which general practice services were delivered had to rapidly change, informed by advice from Public Health Wales, to maintain infection control in GP practices, keep patients safe and staff safe, and allow general practice staff to continue delivering care should they need to self-isolate.

Activity has changed, as the service has adapted to the need to keep patients and professionals safe and to reduce the risk of transmitting the virus, but primary care and the ability to access health and wellbeing  services has continued to be open and available for those who need them.

As we slowly edge out of the pandemic, and things start to return to normal, please continue to bear with us while we make changes to our services with your health and safety in mind. Be patient and kind to our staff as we try our best to help you.

https://youtu.be/MF4esd01Ofw

Emergency Appointments

These are same day appointments with the duty GP for matters which cannot wait until the next available routine appointment. 

If you require an emergency appointment please try to telephone the surgery before 10:30am to ensure you're seen that morning. Please do not come to the surgery - walk-ins are not permitted.

A telephone triage appointment will be arranged for you, whereby A GP will contact you via telephone and discuss your medical issues.  Please be aware we are unable to give you a set time for this appointment but your call will dealt with during our morning surgery.

If following a clinical assessment by one of our GPs a face to face appointment is required eg. For a physical examination, you will be offered an appointment to attend the practice in person that day. You will be asked to attend the practice at a specific time so we can continue to adhere to social distancing measures in our practice and waiting room areas.

Pre-bookable Telephone Consultations

Telephone consultations can be requested a week in advance and are an effective way of ensuring you have access to clinicians without having to attend surgery. Telephone consultations are appropriate for;

• Minor ailments
• Medication reviews
• Sickness certification
• Results

We have a highly qualified team of medical professionals. This includes a number GPs, experienced and skilled nurses plus a pharmacist.

Our reception team are trained to ask for details of your medical problem to ensure an appointment is made with the most appropriate clinician. Please contact reception to arrange appointment.

Pre-bookable appointments

A number of our appointments are available to pre-book by calling our reception team after 10.30am.

• Pre-bookable appointments can now be made for the following:
• Cytology
• Contraception eg. Depo, Implanon, IUD
• Routine immunisations
• Annual disease monitoring

PLEASE NOTE IF YOU ARRIVE MORE THAN 5 MINUTES LATE FOR ANY OF OUR APPIONTMENTS, YOU WILL BE ASKED TO RE-BOOK

Photographs

On some occasions patients maybe asked to send /upload photographs, usually to aid in the diagnosis of any skin condition. to submit a photograph please use eConsult or alternatively send via email to enquiries.radyrmedical@wales.nhs.uk

Photographs showing intmate areas may not be uploaded

House calls are recognised as an important aspect of modern general practice in the UK. Requests for house calls will be assessed by the clinical team and should a visit be considered appropriate then a member of the team will visit.

Please phone, using the main surgery number before 10:30am on the day you require the house call.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please note that Radyr Medical Centre is a training practice for both GP Trainees (GP Registrars) and Medical Students. 

On occasions you may be asked whether you mind a medical student observing your consultation. If you would rather this didn’t happen, please do not hesitate so say.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.